At Mateshwari Dry Fruits & Sweets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below:
Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift package
- manufacture on order
Return and Refund Policy
Effective Date: [Insert Date]
At Mateshwari Dry Fruits & Sweets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below:
- Return Policy
Dry Fruits
Dry fruits can be returned within 5 days of purchase.
Items must be unopened, unused, and in their original packaging.
Sweets
Sweets can be returned within 12 hours of purchase.
Items must be returned in their original condition and packaging to ensure quality and hygiene standards are maintained.
- Conditions for Returns
To be eligible for a return:
You must provide proof of purchase (e.g., order receipt or invoice).
The product must meet the respective return timeframes mentioned above.
Returns for items damaged during delivery must be reported within 24 hours of receiving the product.
- Refund Policy
Once we receive and inspect the returned items, we will notify you of the status of your refund.
If approved, the refund will be processed and issued to your wallet or original payment method within 7-8 working days.
If your refund is in wallet and you want to withdraw , you contact us
- Non-Returnable Items
Certain products may not be eligible for return, including:
Items that are opened, consumed, or damaged due to misuse.
Perishable items that are past their return window.
- How to Initiate a Return
To initiate a return, please contact us at:
Phone: 9909259185
Email: mateshwaridryfruitssweets@gmail.com
Address: g6 shiv Pooja shopping center city light road surat gujarat
Provide your order details and reason for return. Our team will guide you through the return process.
- Shipping for Returns
Customers are responsible for the cost of return shipping unless the product is defective or damaged upon delivery.
Ensure the returned product is securely packaged to avoid damage during transit.
- Changes to This Policy
We reserve the right to update this Return and Refund Policy as needed. Any changes will be posted on this page with the updated effective date.
If you have any questions or concerns, please don’t hesitate to contact us. We appreciate your trust in Mateshwari Dry Fruits & Sweets and strive to provide the best shopping experience!