At Mateshwari Dry Fruits & Sweets, we are committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023.
1. Information We Collect
We only collect personal information necessary to deliver your orders and provide a seamless shopping experience:
- Personal Details: Your name, mobile phone number, and email address.
- Delivery Information: Physical street address, landmark, city, state, postal pincode, and optional GPS location coordinates for accurate doorstep delivery.
- Order & Transaction History: Products purchased, order amounts, payment status, and delivery preferences.
- Technical & Browsing Data: IP address, device type, browser information, and session cookies used to preserve shopping cart contents and remember user preferences.
2. How We Use Your Information
- To process, fulfill, pack, and deliver your orders accurately.
- To send automated order confirmations, dispatch alerts, tracking links, and delivery updates via SMS and WhatsApp.
- To provide responsive customer support and resolve product queries or refund requests.
- To prevent fraud, verify transactions, and comply with statutory legal and tax obligations.
3. Payment Data Security (No Card Storage)
Your online payments are processed through RBI-authorized, PCI-DSS Level 1 compliant payment gateways (such as Razorpay, Cashfree, or UPI partners). We never collect, process, or store your debit card numbers, credit card numbers, CVV, or banking passwords on our servers. All payment sessions are encrypted using secure industry-standard Transport Layer Security (TLS/SSL).
4. Data Sharing & Third Parties
We never sell, rent, or trade your personal data to any third-party advertisers or data brokers. Information is shared only with strictly authorized service providers essential for order fulfillment:
- Our dedicated store delivery riders and courier partners (e.g. Delhivery, Bluedart) for delivering your package.
- Authorized SMS/WhatsApp gateway providers for transactional order notifications.
- Website analytics: Microsoft Clarity records how pages are used (taps, scrolls, pages visited) so we can fix what confuses customers — anything you type is masked, and it uses no cookies until you accept them. Google Analytics and Meta/Google advertising measurement run only after you accept cookies.
- Law enforcement or regulatory authorities only when strictly required by applicable Indian law or court order.
5. Data Retention & Your Rights
We retain your personal data for as long as necessary to fulfill orders, maintain transaction history for statutory tax and accounting purposes, or until you request its deletion.
You have the right to request access to your personal information, update incorrect details, or request permanent deletion of your account and customer record by contacting us at mateshwaridryfruitssweets@gmail.com.
6. Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, the details of our Grievance Officer are:
- Officer Name: Kamlesh Dangi
- Office Address: g6 shiv pooja shopping centre , nr bank of baroda , city light road , surat 395007 , gujarat
- Email: mateshwaridryfruitssweets@gmail.com
- Phone: +91 2612256778
- Response Timeline: We acknowledge complaints within 48 hours and resolve them within 30 days.